Refund Policy

1. Overview

This Refund Policy explains when and how refunds are handled for Services booked through Snappo, operated by Whiz Web Solutions Private Limited. Because Snappo works on a pay-after-service model, most bookings do not involve any advance payment, so refunds arise only in specific situations described below.

2. Our pay-after model

For standard repair services, you pay after the work is completed, in cash on completion. There is no advance payment. This means that in most cases there is nothing to refund, because you only pay once you are satisfied with the work done.

3. Visit charges

Repair services carry a visit charge for the technician to travel to your home, inspect the issue, and provide a diagnosis and quote. The visit charge covers this visit and is adjusted against your final bill when you proceed with the recommended work. If you choose not to proceed after the inspection, the visit charge is payable for the visit and is generally non-refundable, as the diagnostic service has been provided.

4. Advance payments for larger jobs

Some larger or custom jobs, such as custom furniture, tiling, or relocation, may involve an advance or milestone payment agreed in writing before work begins. For these, the refund terms stated in your written quote or estimate apply. Amounts already spent on materials, custom fabrication, or work completed may be deducted from any refund.

5. When a refund applies

A refund may be considered where:

• You made an advance payment and we were unable to provide the Service.
• You were charged in error or overcharged compared to the agreed quote.
• A paid Service was not delivered and cannot be rescheduled to your satisfaction.

6. Rework instead of refund

If you are not satisfied with the quality of a completed repair, our first step is to make it right. Contact us within a reasonable period and we will arrange an inspection and, where the issue relates to workmanship, a rework at no additional labour charge. Refunds for quality concerns are considered only where a rework is not possible or does not resolve the issue.

7. Cancellations

You may cancel or reschedule a Booking before the technician is dispatched at no charge. If you cancel after the technician has travelled to or inspected your premises, the applicable visit charge may apply. Any amount paid in excess of charges due will be refunded.

8. How to request a refund

To request a refund, contact us on 98937 65297 or email support@snappo.in with your booking details, the date of service, and the reason for your request. We will review it and respond promptly.

9. Refund method and timeline

Approved refunds are made to your original payment method, or by another mutually agreed method where the original was cash. We aim to process approved refunds within 7 to 10 business days, though the time for the amount to reflect may vary depending on your bank or payment provider.

10. Non-refundable situations

• Visit charges where the diagnostic visit has been provided.
• Work already completed and accepted.
• Materials purchased or custom items fabricated at your request.
• Issues arising from misuse, or from third-party parts or products sourced by you.

11. Contact us

For any question about refunds, call us on 9897365297 or email support@snappo.in.