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Legal

Privacy Policy

Last updated: 4 July 2026

Please note. This page is provided for general information. Please read it carefully before using Snappo.

1. Introduction

This Privacy Policy explains how Whiz Web Solutions Private Limited ("Snappo", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use the Snappo Platform. We are committed to handling your information responsibly and in line with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.

2. Information we collect

Information you provide

  • Your name, phone number, and service address.
  • Details of your Booking, such as the service required and a description of the issue.
  • Any communication you send us by phone, WhatsApp, email, or a form.

Information collected automatically

  • Technical data such as your IP address, device type, browser, and pages visited, collected through cookies and similar technologies.
  • Approximate location, where needed to serve your area, based on the address you provide.

We do not collect payment card details for standard bookings, as payment is made in cash on completion. If any online payment is introduced, it will be processed by a secure third-party payment provider, and we will not store your full card details.

3. How we use your information

  • To confirm and fulfil your Booking and assign a suitable Service Professional.
  • To contact you about your Booking by call or WhatsApp.
  • To provide customer support and handle any concern or rework.
  • To improve the Platform, our services, and your experience.
  • To send service-related updates and, with your consent, occasional offers.
  • To comply with legal obligations and to prevent fraud or misuse.

We process your personal data on the basis of your consent, the need to perform the service you request, and our legitimate interests in running and improving Snappo. Where we rely on consent, you may withdraw it at any time by contacting us, though this may affect our ability to provide certain services.

5. How we share information

We do not sell your personal information. We share it only as needed to provide the Service:

  • With the assigned Service Professional, so they can reach and serve you (typically your name, phone, address, and the issue).
  • With trusted service providers who help us operate the Platform, such as hosting and communication tools, under appropriate confidentiality obligations.
  • With authorities or other parties where required by law, or to protect our rights, safety, or property.
  • In connection with a business transfer, such as a merger or acquisition, subject to this Policy.

6. Cookies and tracking

We use cookies and similar technologies to keep the Platform working, remember preferences, and understand usage so we can improve. You can control cookies through your browser settings; disabling some cookies may affect how the Platform functions.

7. Data retention

We retain your personal information only for as long as needed to provide the Service, meet our legal and accounting obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we take reasonable steps to delete or anonymise it.

8. Data security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information, where there is no legal reason to retain it.
  • Withdraw consent to processing or to marketing communications.
  • Raise a grievance with our Grievance Officer.

To exercise any of these rights, contact us using the details below.

10. Children

The Platform is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

11. Third-party links

The Platform may contain links to third-party websites or tools. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. Please review their policies before sharing information with them.

12. Grievance Officer

In accordance with applicable Indian law, you may contact our Grievance Officer for any concern regarding your personal data or this Policy:

We will acknowledge and address grievances within the timelines required by applicable law.

13. Changes to this policy

We may update this Policy from time to time. The revised version will be posted here with a new "Last updated" date. Please review it periodically to stay informed about how we protect your information.

14. Contact us

For any question about this Privacy Policy or your data, call us on 9897365297 or email support@snappo.in.

Snappo is a service operated by Whiz Web Solutions Private Limited, Aligarh, Uttar Pradesh, India.

Questions about this policy? Call us on 9897365297 or email support@snappo.in.