Terms and Conditions

1. Acceptance of terms

These Terms and Conditions ("Terms") govern your access to and use of the Snappo website, booking tools, and services ("Platform"), operated by Whiz Web Solutions Private Limited ("Snappo", "we", "us", or "our"). By booking a service, using the Platform, or otherwise engaging with us, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

2. Definitions

• User or you means any person who books or uses a service through Snappo.
• Service Professional or technician means an independent, verified professional who provides the requested service.
• Services means the home services listed on the Platform, such as appliance repair, plumbing, electrical work, cleaning, tiling, and relocation.
• Booking means a request placed by you for a Service through the Platform, phone, or WhatsApp.

3. Nature of our service

Snappo is a home-services platform that connects you with verified, independent Service Professionals in Aligarh. We vet the professionals on our network and facilitate your Booking, coordination, and support. Where a Service Professional operates independently, Snappo acts as a facilitator to arrange the Service and is not the manufacturer of any part fitted or the guarantor of any third-party product.

We take reasonable steps to verify Service Professionals, but you acknowledge that the actual Service is performed by the assigned professional at your premises.

4. Eligibility

You must be at least 18 years old and legally capable of entering into a contract to use the Platform. By using Snappo, you confirm that the information you provide is accurate and that you are authorised to request Services at the address you give.

5. Bookings and confirmation

You can place a Booking online, by phone, or on WhatsApp. A Booking is confirmed once we acknowledge it and assign a time slot. We aim to offer same-day slots where availability allows, but slot times are indicative and may vary due to demand, travel, or unforeseen circumstances. We will keep you informed of any change.

6. Pricing and payment

Pricing for each Service is shown on the Platform and may take the form of a fixed price, a visit charge, or a per-unit rate (for example, per square foot). For repair services, a visit charge applies for the technician to inspect and diagnose the issue, and a final quote is shared before any work begins.

• You pay after the work is completed, in cash on completion, unless otherwise agreed in writing for larger or custom jobs.
• No advance payment is required for standard repair bookings.
• The visit charge is adjusted against your final bill when you proceed with the recommended work.
• Prices are inclusive or exclusive of applicable taxes as indicated at the time of Booking. Any material cost is confirmed with you before purchase.

7. Your responsibilities

• Provide accurate contact details, address, and a description of the issue.
• Ensure safe and reasonable access to your premises and to the appliance or area to be serviced.
• Ensure a responsible adult is present during the visit.
• Keep valuables secure; secure or supervise children and pets during the Service.
• Provide water, power, or parking access where the Service reasonably requires it.

8. Cancellations and rescheduling

You may cancel or reschedule a Booking before the technician is dispatched at no charge. If you cancel after the technician has travelled to or inspected the premises, the applicable visit charge may apply to cover the visit. We may cancel or reschedule a Booking due to safety concerns, unavailability, or events beyond our control, and will notify you promptly.

9. Service quality and rework

We want you to be satisfied with every Service. If a completed repair is not working as expected due to the workmanship, contact us within a reasonable period and we will arrange an inspection and, where appropriate, a rework at no additional labour charge. This does not cover new or unrelated faults, misuse, or issues arising from third-party parts sourced by you.

10. Disclaimers

The Platform and Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Platform will be uninterrupted or error-free. Any warranty on a replaced part is limited to the warranty offered by its manufacturer.

11. Limitation of liability

To the maximum extent permitted by applicable law, Snappo and Whiz Web Solutions Private Limited shall not be liable for any indirect, incidental, or consequential loss arising from your use of the Platform or a Service. Our total aggregate liability for any claim relating to a Service shall not exceed the amount paid by you for that specific Service. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Indemnity

You agree to indemnify and hold harmless Snappo, Whiz Web Solutions Private Limited, and its personnel from any claim or demand arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or the rights of a third party.

13. Intellectual property

The Snappo name, logo, Platform content, design, and materials are owned by or licensed to Whiz Web Solutions Private Limited and are protected by applicable intellectual-property laws. You may not copy, reproduce, or use them without our prior written permission.

14. Suspension and termination

We may suspend or discontinue your access to the Platform, or decline a Booking, if we reasonably believe you have breached these Terms, provided false information, or acted unlawfully or unsafely toward our personnel or Service Professionals.

15. Governing law and disputes

These Terms are governed by the laws of India. Subject to any applicable consumer-protection rights, the courts at Aligarh, Uttar Pradesh shall have jurisdiction over any dispute arising out of or in connection with these Terms. We encourage you to contact us first so we can try to resolve any concern amicably.

16. Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date, and your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

17. Contact us

For any questions about these Terms, call us on 9897365297 or email support@snappo.in.